Shipping policy
Shipping & Delivery Policy
(Applies to orders shipped from China to the United States, Europe, Canada, and other regions)
1. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed (excluding weekends and public holidays). During peak seasons or promotional events, processing may take an additional 1–2 days.
2. Shipping Methods & Delivery Time
| Destination | Shipping Method | Shipping Fee | Estimated Delivery* |
|---|---|---|---|
| 🇺🇸 United States | Economy Shipping | Calculated by weight (approx. $4–6 USD per blind box) | 6–12 business days |
| 🇨🇦 North America (excl. U.S.) | Economy Shipping | Calculated by weight (approx. $4–6 USD per blind box) | 6–10 business days |
| 🇦🇺 Australia & 🇪🇺 Europe | Economy Shipping | Calculated by weight (approx. $4–6 USD per blind box) | 6–10 business days |
| 🌎 Other Regions | Economy Shipping | Calculated by weight (approx. $6-10 USD per blind box) | 10–20 business days |
*Delivery time excludes customs clearance delays, holidays, or unforeseen logistics disruptions.
3. Tracking Information
After shipping, you will receive a confirmation email containing:
Tracking information may take 1–3 business days to update.
4. Customs Duties & Import Taxes
- All parcels are shipped from China.
- Customs duties or import taxes may apply depending on your country’s regulations. These fees are the buyer’s responsibility.
- We will minimize declared values when legally permissible to reduce import costs.
5. Shipping Delays & Lost Parcels
- Delays may occur due to customs inspections, holidays, or weather conditions.
- If your parcel does not arrive within 45 days of shipment, contact us at morethanartsandtoysglobal@gmail.com.
- Confirmed lost parcels will be eligible for replacement or refund.
6. Damaged Parcels
- Take clear photos of the outer packaging and product before opening.
- Contact customer service within 5 days of delivery with your order number and photos. We will assess and provide a solution.
7. Address Accuracy & Changes
- Ensure your shipping address and contact information are correct before checkout.
- Address changes are possible before shipment. Once dispatched, orders cannot be modified or redirected.
8. Multiple Parcels & Split Shipments
Orders with multiple items may be shipped separately. Each shipment will have its own tracking number.
9. Non-Delivery Due to Customer Reasons
If an order is returned due to an incorrect address, refusal to accept, or unpaid customs duties, shipping fees are non-refundable, and return shipping costs are the buyer’s responsibility.
10. Disclaimer
MoreThanArtsAndToys is not responsible for delays caused by customs clearance, incorrect address information, or circumstances beyond our control (e.g., natural disasters, postal strikes, or flight disruptions). We reserve the right to update this Shipping Policy at any time without prior notice.